Hello. You know how many busy professionals are concerned about growing their business and having ROI from their marketing efforts? I write on marketing for small to medium sized business issues and concerns. Taking online and offline efforts, getting them to work together to maximize ROI. I have over 15 years experience in advertizing and the concept of service excellence and how that impacts the bottom line of your business. The fact that your engaged employees can be your biggest brand Ambassadors as the first face of your brand is HUGE. I assist companies and, celebrities optimize their marketing with a holistic approach so they can focus on operations and sales. It`s NOT enough to have a huge marketing budget and using all of the latest techniques and participate on all of the social media channels if your customers are experiencing poor service or rude employees with poor to zero service recovery. Those customers are leaving bad reviews, telling their friends and more importantly, not returning. I will continue to scream from the mountain tops that operations, customer service and marketing are linked together!